What do I do if there is something wrong with the goods after received?

1.    Whether the parcel has clearly broken or damaged mark, receivers should check the parcel in front of the postman and sign with remarks or reject to accept.

2.    If the parcel is not signed in front of the postman and the parcel has damaged or broken, please keep the original package (and sealed).    The invoice, actual photo, and other related evidence would need to be provided to us within 2 working days after it is delivered, we will negotiate with the local post office for compensation.

3.    If there has been a quality issue after you have used the product for a while, as long as the product is still within the quality assurance period, and you have original proof of purchase and a product quality assurance card, you can entrust WUKONGGO.    We can help you to contact a Chinese mainland merchant for a refund/exchange.

1). Because each retailer/manufacturers have their special principles and ways of processing problems in the quality issue of the goods (commodity quality assurance card note is effective), WUKONGGO cannot guarantee the manufacturer can fully satisfy your requirements but will do our best to strive for your interests to make you satisfied.

2). WUKONGGO provides this agent service and does not charge any service fees, but you need to cover the return delivery fee.    WUKONGGO reserves the right to refuse to serve as a commodity agent that does not meet the quality assurance conditions.

4.    please describe your problem in detail, and upload package photos, real commodity photos, etc.    Once WUKONGGO received your application, we will reply to you as soon as possible with solutions (including but not limited to refunding the cost, returns, etc.).

next page

Related help articles